Privacy Policy

Last Updated: January 2026

Nestly Suite Inc. ("Nestly Suite," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our tenant portal, appliance rental platform, and marketing website (collectively, the "Services").

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

  • Contact Information: Name, email address, phone number, mailing address
  • Account Credentials: Username and password (encrypted)
  • Financial Information: Payment card details, bank account information (processed securely through Stripe)
  • Identity Information: Government-issued ID (for tenant verification)
  • Lease Information: Rental history, lease terms, payment history

Automatically Collected Information

When you use our Services, we automatically collect:

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, features used, time spent on platform
  • Cookies: Session cookies for authentication and preferences

2. How We Use Your Information

We use your information to:

  • Provide and maintain our Services
  • Process rent payments and other transactions
  • Communicate with you about your account, lease, and maintenance requests
  • Send important notices and platform updates
  • Respond to your inquiries and support requests
  • Improve our Services through analytics
  • Comply with legal obligations
  • Enforce our terms and protect against fraud

3. Third-Party Services

We use trusted third-party services to operate our platform:

  • Stripe: Payment processing (PCI DSS compliant). Your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe Privacy Policy
  • Google Firebase: Hosting, database, and authentication services. Firebase Privacy
  • SendGrid: Email delivery for notifications and receipts. SendGrid Privacy

4. Data Sharing and Disclosure

We may share your information with:

  • Property Management: Your property manager or landlord to facilitate tenancy
  • Service Providers: Third parties who assist in operating our Services
  • Legal Authorities: When required by law, court order, or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication with Firebase Auth
  • Regular security audits and monitoring
  • Access controls and employee training

While we strive to protect your information, no method of transmission over the Internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Maintain your account and provide Services
  • Comply with legal and regulatory requirements
  • Resolve disputes and enforce agreements

After your tenancy ends, we may retain certain records for up to 7 years for legal and tax compliance.

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Data Portability: Receive your data in a portable format

To exercise these rights, contact us at privacy@nestlysuite.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information we collect, use, and disclose
  • Right to delete your personal information
  • Right to opt-out of the sale of personal information (we do not sell your data)
  • Right to non-discrimination for exercising your privacy rights

To make a CCPA request, email privacy@nestlysuite.com with "CCPA Request" in the subject line.

9. Cookies and Tracking

We use cookies and similar technologies to:

  • Keep you logged in to your account
  • Remember your preferences
  • Analyze how our Services are used

You can control cookies through your browser settings, but disabling them may affect functionality.

10. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and, where required, by email. Your continued use of the Services after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Nestly Suite Inc.
Email: privacy@nestlysuite.com
Address: Dayton, OH, USA